KANI INFOTECH

TEAM WORK NEVER FAILS

Our company is a reputed and fast growing concern providing quality servieces in Education, Placement services, Software Development & Training, Web Designing and much more. .

Every day, our clients entrust their customers and business to our bilingual (English and French) employees, who engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts.

We provide clients with:

Higher quality telephone and web-based customer service and sales operations
Lower base operating costs
Maximum customer value

We deliver through:

Specialized computer telephony technologies
Call center development experience
Human resources management and process expertise

Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources. By outsourcing customer service and sales to plus, businesses preserve capital resources, reduce cycle time and improve corporate performance.

How It All Works For You

Data Capture Features

We use an easy-to-follow question and answer format. This helps our CSR's (Customer Service Representatives) manage the conversation, and prompt the caller for the necessary information. Shortening the length of each call, so we can handle more profit-generating transactions, and reduce the cost.

Our staff will also save time since the specially designed software handles any decisions that need to be made, such as, whether or not this caller should be asked a particular question. When the CSR follows the 'script' we've created for you, the next question is automatically displayed, (based on the answer to the previous question), eliminating confusion, and standardizing the information from each caller.

Branching Capability

The secret to our effortless data capture is the branching capability. With this feature, depending on the response given by the caller, the 'script' instantly displays the next appropriate question.

For example, if a caller indicates that they have an account number with your company, the CSR may instantly display and verify the information, and move directly into the actual order. In this situation, the 'script' skips the name and address entries. The process is so swift that is is invisible to the CSR.

Reporting Functions

Our software gives you, the client, many different methods for collecting the data. We can deliver the information electronically via e-mail, your company's website form, facsimile, on a floppy disk in ASCII delimited files, or paper printouts. Your reporting needs are met easily and inexpensively.